ONELAN | Support

Instructions

Connect to the NTB from a web-browser.
Optional: Audition an image on the screen to reduce the load on the processor.
In version 5, browse to the "Setup | Support Tasks" page and click "Create Support Snapshot".
In version 4, browse to the "Settings | Support" page and click "Run" for "Create Support Snapshot".
The NTB will create a file and prompt you to download it.
("Server Error" message? Try again, don't leave out step 2.)
The support snapshot file will appear on your computer as a ZIP file that can be e-mailed to Tech Support.
Attatch the file to an e-mail to Support.
Write a brief description of the problem and send the e-mail.
The Support Team will reply with further instructions.