ONELAN | Support

Notes

If an NTB has published itself as a Channel then another NTB can be made to subscribe to the Channel provided that it can access it.

Confirm that the channel was published correctly - go back one step if necessary.
Browse to the NTB that must subscribe to the Channel.
Go to the "Setup | Channel" page on the Subscriber.
Change the role to "NTB Subscribes to a Channel to get content".
Set the "Channel Subscription URL" to:
http://" followed by the address of the Publisher followed by "/data/channel".
E.g. "http://192.168.1.250/data/channel".
Set "Authentication" to the same username and password that you use to access the Publisher.
Click the "Apply" button.
If you get a pink error message then it may give you an indication of wher the fault lies.
Go to the "HOME | Channel" page.
Wait until the subscription process is 100% complete. The NTB should start to show the new Channel within a few minutes.

Error Problem not solved.

Send a Support Snapshot

Optional: Preview an Image on the screen to reduce the load on the processor.
Browse to the "Settings | Support" page on the NTB and click "Run" for "Create Support Snapshot".
The NTB will create a file and prompt you to download it.("Server Error" message? Try again, don't leave out step 1.)
Click the link below to start a new e-mail message.
Attatch the downloaded file to the e-mail.
Give a description of the problem and send the e-mail.
Technical Support will reply with further instructions.

Phone No e-mail? 01491 845286. Quote: Subscribe Failure