Troubleshooter

Flash runs smoothly and at the right speed

Flash media can consume more processing power than the NTB can deliver.The NTB11x has a processing budget appropriate to a 1 GHz class processor.The Flash media may have been developed on a 3 GHz class machine.The NTB has a diagnosis tool to display the processing resource being used.This will help to check the consumption of Flash media.

All text was visible.

The NTB may not have the same font that the Flash file specifies.You should recompile the Flash and embed the fonts into it or install the font on the NTB.

Flash does not freeze at the end - it restarts or the next item in the playlist apears.

Flash files give no indication to the NTB that they are finished.Some are programmed to loop continuously, other just stop.In either case you need to give the item in the playlist a duration to force the NTB to move on to the next item.You may need a stopwatch to get the exact duration of the Flash.

Problem Solved.

Problem not solved.

Send a Support Snapshot

1. Optional: Preview an Image on the screen to reduce the load on the processor.
2. Browse to the "Settings | Support" page on the NTB and click "Run" for "Create Support Snapshot".
3. The NTB will create a file and prompt you to download it.("Server Error" message? Try again, don't leave out step 1.)
4. Click the link below to start a new e-mail message.
5. Attatch the downloaded file to the e-mail.
6. Give a description of the problem and send the e-mail.
7. Technical Support will reply with further instructions.

E-mail Technical Support.

No e-mail? 01491 845286. Quote: Flash Playback Failure