Troubleshooter

Every video in the playlist appeared

If a video file is missing or an unsupported format it will be skipped.

No video ended prematurely

If a video file is corrupt or only partially uploaded, it will end suddenly.

No video was jerky

Jerky videos usually indicate that the processor is overloaded.Browse to the "Processor Load" page on the NTB.You may need to transcode the video to MPEG-2, reduce the bitrate or take out other high-load media items from the layout.

Shimmer at base of Video

This is part of the video. Try hiding it with another zone.

Problem Solved.

Problem not solved.

Send the NTB Channel to ONELAN

1. Browse to the "Settings | Channel Settings" page on the NTB
2. Set "NTB Publishes Channel" and click "Change Role".
3. Set "This NTB" and click "Apply".
4. Browse to "Home | Channel Publishing" and click "Publish Channel Now"
5. Browse to "Home | Channel Status" and wait for "Files" and "Size" to reach 100%.
6. FTP to the NTB and download the folder named "channel".
7. Either: Upload the channel folder to a public FTP site and click the link below and e-mail the FTP site URL to Support at ONELAN.
   Or:
   Burn the downloaded channel onto a DVD or CD and mail it to ONELAN.

E-mail Technical Support.

No e-mail? 01491 845286. Quote:Video Playback Failure