ONELAN | Support

1	EXTERNAL POWER TRANSFORMER? Ensure that the 12V DC power transformer connects the NTB to mains electricity and that the mains are on. Power transformers are easily confused with laptop PSU's but they are not the same, it must say "OUTPUT: 12V". No need to switch the NTB on, it should just power up. If not, try pressing the power switch. Is the green light on transformer on and can you hear mechanical noises from the NTB?	YES	NO
2	INTERNAL POWER TRANSFORMER Ensure that a power cable connects the NTB to mains electricity and that the mains are on. Make sure that the NTB is connected via a VGA cable to a display device otherwise it will not boot up. No need to switch the NTB on, it should just power up. If not, try pressing the power switch. Can you hear mechanical noises from the NTB?	YES	NO
3	The NTB started booting up and something happened on the Display Device which is no longer completely black. If words like "No Signal" or "Unsuported Mode" appeared on the Display Device then they went away a little later.	YES	NO
4	The NTB booted up and I saw lots of green "OK"s and the IP address (or "no Cable?") in big green numbers on the Display Device. I am not being asked to enter a password.	YES	NO
5	The Display Device went completely yellow-green or tan for a few seconds (or the background colour that I set for this NTB).	YES	NO
6	The Display Device is showing my media or the blank screen. (Blank screen means that there are empty playlists!)	YES	NO
7	Problem Solved	YES

Troubleshooter > Boot-up