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| HOME | Install Guide | User Guide | Videos | Software Updates | Troubleshoot | FAQ | ONELAN |
We regret that you are having difficulties with your ONELAN Net-Top-Box.
Please Work through the following statements and click "NO" if you disagree, or are not sure. This will either assist you to solve the problem or initiate a procedure to get assistance from ONELAN. We appreciate that you trying to resolve the problem yourself.
1 |
The NTB started (booted) up correctly and I saw its IP address on the Display Device. |
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2 |
I know the user name and password for the NTB. |
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3 |
I can connect to the NTB: I can web-browse and upload files using FTP. |
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4 |
The NTB has the latest software version and applicable hotfixes. All software updates that I may have applied to it were successful. |
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5 |
I can see and hear that both video and audio signals are getting from the NTB to the Display and the speakers. |
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6 |
All media types play correctly on the Display Device. |
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7 |
Channel Publish-Subscribe is working correctly (or n/a). |
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8 |
Everything else is working correctly. |
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YES