ONELAN | Support

We regret that your NTB needs to be repaired.

If the NTB is not booting up at all and has an external power supply (PSU):

The most likely fault is the PSU, even if it's green light is on and it measures 12V when not plugged into the NTB.
We recommend that you try a PSU from another NTB, if you have one, to work out if it is the PSU or NTB that is faulty.
Alternatively, we recommend that you try replacing the PSU first before proceeding with the RMA.
Exit now to onelan.com/psu to order a new PSU.

Fill in and submit the form below to book an RMA. This will not commit you to the repair or to any payment. After you submit the form, you will receive an automated e-mail giving you instructions on how to return the NTB to us and the status of the warranty.

If the warranty has expired (or been invalidated) then:

ONELAN has a Fixed-Cost Repair Policy for units out of warranty.
Repair cost is GBP 176.25 inclusive of 17.5% VAT (GBP 150 excl. VAT), less any dealer discount that may apply.
For International shipping there will be a 30 GBP shipping surcharge added on top of repair cost (totalling 180 GBP).
Payments accepted by cheque or credit card.
Purchase orders are acceptable if you have an approved credit account with with ONELAN.
Payments can also be made through your ONELAN Dealer.
Payment must be made when the unit is returned to ONELAN, not now.
Repaired components are guaranteed for one year.

warning The disk on your NTB may need to be reformatted, PLEASE back it up now!(if it's not too late)

Major ONELAN Distributors can sign up to use a fast-track version of this form, please email support at ONELAN for more information.

NTB Serial Number: (4 or 5 digit number)		*
FAULT CODE: (From Troubleshooter or the name of the Support Engineer you spoke to)		*
Description of Problem:		*
First name:		*
Last name:		*
Email:		*
Email again:		*
Please enter a delivery address in full, use proper capitalisation. We cannot be held responsible if our courier cannot deliver to the person or address that you provide below.
Full name:		*
Organisation:		*
Address Line 1		*
Address Line 2
City / Town		*
Post Code / ZIP		*
Country		* if not UK
Phone:		*

Troubleshooter > Book RMA